About Us

Anselm Lwali- Hospitality Consultant

Born in tourism robust Kenya, hospitality has always been at the forefront of Anselm’s heritage, upbringing and personality.  The service-oriented culture in Kenya, nurtured his early passion for the industry as did his experience working alongside diverse tourists visiting the country to enjoy the wonders of the African nature. 

Anselm attended Drury University in Springfield Missouri where he received a bachelor’s degree in business administration and finance. He later pursued a master’s in international business in Mexico City. 

Anselm’s hospitality career began at a catering company where he worked in various Food and Beverage positions during his college years, coming up the ranks to Banquets Manager through his dedication and keen understanding of customer service. 

 

While pursuing his Master’s program in Mexico City, he was introduced to the “Rooms” division of hospitality where he delved deeper into the ins and outs of hotel operations from property management to strategic planning. 

On his return to the U.S, he joined the Four Seasons Hotel which laid a solid foundation in providing ‘one of’ experiences to discerning guests backed by focused training and expertise in luxury hospitality. 

In 2024, after gaining valuable experience in various operational roles in the Rooms Division, Anselm transitioned into hospitality consulting. He founded his consultancy firm, “Lwali Consulting” with the goal of helping hotels enhance their guest experiences and increase operational efficiency. His approach combined data-driven analysis with an emphasis on personalized service, ensuring that each client could create memorable experiences for their guests.

Anselm’s innovative strategies have led numerous Hotels and brands to significant improvements in customer satisfaction, revenue generation and expense control.  He is known for implementing advanced technology solutions in service operations, including mobile check-in systems and guest feedback tools, that streamline processes and increase engagement.

Anselm’s experience working with boutique hotels, city and luxury resorts across the United States and internationally have made him a sought-out industry personality in sharing trends, best practices, insights and innovative approaches to challenging efficiency and effectiveness needs across the industry. 

Apart from his consulting work, Anselm is passionate about giving back to the community. He actively supports initiatives aimed at workforce development within the hospitality industry, mentoring young professionals. He frequently collaborates with local organizations to host workshops and seminars, empowering the next generation of hospitality leaders.

Anselm resides in Gaithersburg, Maryland, with his wife and two children. In his free time, he enjoys exploring new cuisines, watching and playing soccer and participating in outdoor activities. He is also an avid reader, often choosing books that inspire creativity and innovation in service design.

With over two decades of experience in the hospitality industry, Anselm continues to make strides as a leading consultant, helping businesses create exceptional guest experiences while advocating for positive change in the sector. His dedication to excellence and innovation remains a cornerstone of his contributions to the hospitality landscape.

Testimonials

Aline Azevedo: Director of Guest Experience

Anselm has been a great mentor and leader in my hospitality career for over 10 years. He has a fresh approach to objective problem solving that focuses on permanent solutions to common hospitality challenges.

Edwin Nunez: Executive Housekeeping Director

Anselm helped us break down and rebuild a nonperforming Housekeeping Department to the success we currently enjoy. We have the guidance and direction we needed to tackle our challenges and more important, inspired personnel to consistently execute on our agenda.

Robert Sloane: Assistant Director of Rooms

I love Anselm’s energy, passion and deep understanding of the moving parts that make up the Rooms Division. His ability to weave this complicated tapestry between Housekeeping, Engineering and Front Office is impressive as is the relationship we still maintain with the results from his system years later.

Meredith Wispole: Director of Rooms and Residences

Anselm has influenced my professional life in several tiers. His patience, willingness to educate, follow up and follow through significantly improved not only my functional skill set as a then Front Office Manager but also now as the leader in the Rooms Division. I thrived under his tutelage and have more self-confidence, direction and mental energy to manage the cogs in my charge. Thank you, Anselm!

Mark C Brown: Director of Engineering

Anselm is an Impact leader. His ability to dissect challenges and provide tangible solutions to seemingly difficult concerns is impressive. His depth of knowledge of what is causing the issue is matched only by his corresponding understanding of why it is happening and how it will be permanently solved. I have rarely seen an individual breakdown an issue that well and problem solve it that expeditiously. He is an impressive troubleshooter and problem solver.

Contact us today to see how we can help your asset